Public Offer

1.1. This document is a public offer by Individual Entrepreneur Lalabekyan Artur Levonovich, Taxpayer Identification Number (INN) 263405929368, Primary State Registration Number of Individual Entrepreneur (OGRNIP) 320265100021861 (the "Contractor"), and sets the terms for services and access to Oqra.

1.2. Oqra monitors the visibility of brands, websites, companies, products, and services in AI answers, AI search, and other automated sources and analyzes mentions, citations, sources, competitors, reports, and related metrics.

1.3. This Offer is addressed to legal entities, individual entrepreneurs, self-employed persons, specialists, agencies, company representatives, and other persons using Oqra for business, professional, commercial, research, marketing, or analytical purposes rather than personal or household needs.

1.4. Oqra is intended for professional and commercial use. The Contractor does not provide it to individuals for personal or household needs; consumer-protection provisions therefore do not apply unless mandatory law requires otherwise.

1.5. By registering, accepting this Offer, paying for a plan or invoice, purchasing AI credits, or using the Service, the Customer confirms that it has read and accepts the Offer without reservation, uses Oqra for professional purposes, has authority to act for its organization, and understands that the Service is an analytical SaaS tool that does not guarantee a particular business, marketing, SEO, GEO, reputation, or financial outcome.

1.6. A person who does not accept this Offer or intends to use Oqra for personal or household needs may not register, pay for access, purchase AI credits, or use the Service.

1.7. The contract is concluded when this Offer is accepted in accordance with Section 4.

2.1. Service / Oqra means the software platform available through https://oqra.ai and related domains, interfaces, APIs, and components for monitoring and analyzing brand visibility in AI answers and AI search.

2.2. Website means the Contractor's website at https://oqra.ai.

2.3. User Account means the restricted area available after registration and authentication.

2.4. Customer means the person that accepts this Offer and uses the Service on its terms.

2.5. User means an individual using the User Account personally or for the Customer.

2.6. Plan means a set of Service terms including price, billing period, limits, features, projects, AI request allowance, available AI providers, and other parameters.

2.7. Billing Period means the access period beginning when payment or a Plan is activated and lasting for the number of months, days, or other period stated in the Plan, invoice, or User Account; it need not match a calendar month.

2.8. Project means a monitored object containing brand, website, domain, competitor, prompt, source, setting, and analysis data.

2.9. Request / Prompt means text added by the Customer for checking, analysis, or monitoring.

2.10. AI Request generally means one prompt multiplied by one AI provider and one scan, unless the applicable Plan, invoice, User Account, or billing rules state otherwise.

2.11. AI Provider means a third party or external service supplying an AI model, AI search, API, search result, AI answer, citation, source, or other data used by Oqra.

2.12. AI Credit means an internal accounting unit used for additional paid actions, including AI requests, advanced checks, reports, and exports where provided by the Plan or interface.

2.13. An AI Credit is not money, electronic money, currency, digital currency, a security, a cash-equivalent bonus, an independent means of payment, or an independent monetary claim against the Contractor.

2.14. AI Credit Package means an additional paid or promotional allowance for use only inside Oqra; it is not a monetary balance and cannot be exchanged for money.

2.15. Check / scan job means a technical unit that processes an AI request, calls an AI provider, and receives, stores, or analyzes a result.

2.16. Report means a file, page, export, or other processed result for a project, period, scan, or comparison.

2.17. Customer Content means data and materials entered, uploaded, transferred, or configured by the Customer, including brand names, domains, prompts, competitors, descriptions, comments, files, and settings.

3.1. The Contractor provides access to Oqra under the selected Plan, and the Customer pays for that access and any additional services.

3.2. Available functionality may include projects, brands, domains, competitors, prompts, AI-provider checks, full AI answers, mentions, citations, source analysis, visibility metrics, comparisons, reports, exports, and AI Credit purchases.

3.3. Services are provided remotely over the Internet.

3.4. The Contractor does not provide legal, financial, investment, medical, or other licensed professional advice.

3.5. Service data, metrics, reports, recommendations, and conclusions are informational and analytical. The Customer independently evaluates and uses them at its own risk.

3.6. The Contractor does not guarantee sales, traffic, leads, rankings, mentions, citations, brand visibility, or any other commercial, marketing, SEO, GEO, reputation, or financial result.

4.1. Acceptance occurs through any action showing full and unconditional agreement, including registration, checking an acceptance box, card payment, invoice payment, purchasing AI Credits, or using the Service after publication of this Offer.

4.2. Acceptance means full and unconditional agreement with all contract terms.

4.3. Payment, registration, an AI Credit purchase, or actual use constitutes acceptance.

4.4. The Customer must provide accurate information during registration, payment, invoicing, and use.

4.5. A person acting for an organization confirms that they have authority to do so.

4.6. Acceptance may be recorded through one checkbox or another interface mechanism that establishes consent.

5.1. The Customer creates an account to access the Service.

5.2. The Customer must keep login details, passwords, tokens, API keys, and other access credentials confidential.

5.3. Actions through the Customer's account are treated as the Customer's actions unless proven otherwise.

5.4. The Contractor may restrict or block an account where there are indications of a breach, unauthorized access, abuse, circumvention of limits, a security threat, unlawful activity, or infringement of third-party rights.

5.5. The Customer must promptly report suspected account compromise.

6.1. Current features, prices, limits, AI request allowances, and billing periods are published on the Website, in the User Account, invoice, or Contractor materials.

6.2. Payment may be made by bank card through a payment provider, by bank transfer against an invoice, or by another method made available in the Service.

6.3. Invoice payment is generally available to individual entrepreneurs and legal entities.

6.4. A Plan grants access for a paid Billing Period. Payment for a Plan is a one-time payment for the selected period.

6.5. Plans do not renew automatically at this stage; no automatic charge is made for the next Billing Period. To continue using the Service after the paid period ends, the Customer pays for a new Billing Period.

6.6. After the paid Billing Period ends, new checks are unavailable until a new period is paid for. Data, history, and reports are retained. Plan AI requests apply within the paid period and do not carry over unless expressly stated.

6.7. Payment is complete when funds are received by the Contractor or confirmed by the payment provider.

6.8. Prices exclude VAT due to the Contractor's applicable tax regime unless payment documents state otherwise.

6.9. Advance payment for several Billing Periods provides access for the corresponding term, subject to receipt of payment and Customer compliance.

7.1. A Plan may include an AI Request limit for its Billing Period.

7.2. Unless stated otherwise, one AI Request equals one prompt × one AI provider × one scan.

7.3. The Customer may purchase additional AI Credit Packages where the User Account, invoice, or Service interface makes them available.

7.4. AI Credits may be consumed for AI requests, provider calls, advanced checks, reports, exports, and other stated actions.

7.5. Unless stated otherwise, one AI Credit may be used for one AI Request.

7.6. AI Credits may be included in a Plan, purchased separately, granted as a bonus or promotion, or credited through a referral or other program.

7.7. AI Credits are usable only inside Oqra and cannot be exchanged for money, transferred to a bank account, sold, assigned, or used outside the Service.

7.8. Plan-included AI Credits expire with the corresponding Billing Period and do not roll over unless expressly stated.

7.9. Paid packages activate after payment and crediting to the User Account unless package terms state otherwise.

7.10. A package is activated when AI Credits are credited or the corresponding technical ability becomes available.

7.11. Paid packages remain valid for the term stated in the Plan, invoice, User Account, or package terms.

7.12. Promotional, bonus, and referral AI Credits have no cash value and are not refundable or exchangeable.

7.13. Activated or used AI Credits and paid packages are non-refundable except where mandatory law or the Contractor expressly requires otherwise.

7.14. For a technical error or incorrect debit, the Contractor may restore AI Credits, rerun a check, or provide another reasonable in-Service remedy; this does not acknowledge a cash-refund obligation.

8.1. Oqra relies on third-party data, answers, APIs, algorithms, search systems, AI models, and infrastructure.

8.2. AI answers may be probabilistic, incomplete, inaccurate, variable, non-reproducible, or different on a repeated check.

8.3. The Contractor does not guarantee uninterrupted availability, complete or accurate AI answers, identical repeated results, the presence of a brand, citation, or source, or continued availability of any provider.

8.4. The Contractor is not responsible for third-party actions, failures, delays, blocks, API or price changes, algorithm changes, or service discontinuation.

8.5. If a check cannot run for an external reason, the Contractor may retry it, substitute an available provider where appropriate, restore an internal allowance, or provide another reasonable in-Service remedy.

8.6. Partial provider results, missing sources, or changing AI answers do not automatically create a refund right where access was supplied and no material contractual breach occurred.

8.7. Data may be updated or recalculated and may vary by period, provider, language, region, project settings, and other parameters.

9.1. The Customer must use the Service lawfully and in good faith.

9.2. The Customer may not violate law or third-party rights, upload unlawful content, attempt unauthorized access, disrupt the Service, bypass technical or Plan limits, reverse engineer protected components, resell access without permission, or use automated means that create unreasonable load.

9.3. The Contractor may restrict, suspend, or terminate access for a breach of this Offer.

9.4. The Customer is responsible for every User to whom it grants access.

10.1. Exclusive rights in Oqra, its code, design, databases, logic, processing methods, report templates, documentation, marks, and other components belong to the Contractor or the relevant rightsholders.

10.2. The Customer receives a limited, non-exclusive, non-transferable right to use the Service under the selected Plan and this Offer.

10.3. No exclusive rights in the Service, algorithms, interfaces, methods, templates, or code are transferred.

10.4. Customer Content remains the property of the Customer or applicable rightsholder.

10.5. The Customer warrants that it may lawfully use every brand, domain, mark, prompt, file, and other item supplied to the Service.

10.6. The Customer permits the Contractor to use Customer Content as necessary to operate the Service, process requests, produce reports and analytics, provide support, and maintain security.

11.1. The Contractor takes reasonable measures to protect Customer confidential information.

11.2. Customer information may be disclosed with consent, where required by law or an authority, to providers and contractors needed to deliver the Service, or to protect lawful rights and security.

11.3. Personal data is processed under the Privacy Policy at https://oqra.ai/legal/privacy.

11.4. Consent to personal data processing is obtained separately where required by law.

11.5. The Contractor may use anonymized, aggregated, and statistical Service data for product improvement, analytics, security, new features, and general metrics where it does not directly identify the Customer.

12.1. There is no automatic renewal at this stage. The Customer may simply choose not to pay for the next Billing Period; no separate cancellation action is required.

12.2. An already paid and activated Billing Period remains available until its end date. Data and history are retained, but new checks are unavailable without an active Plan.

12.3. An activated current Billing Period is non-refundable once access is provided or use begins, including project creation, scans, AI Requests, AI Credits, reports, or exports.

12.4. A partially used Billing Period is not partially refundable and remains active until its paid end date.

12.5. For several periods paid in advance, the Customer may request a refund for future unactivated periods less discounts, payment fees, provider and infrastructure costs, and other documented expenses attributable to the payment and refund.

12.6. For a 3-, 6-, 12-, or other multi-period Plan, only future unactivated periods may be refundable; the current period remains available and non-refundable.

12.7. A refund may be available for duplicate or erroneous payment, failure to provide paid access through the Contractor's fault, or another case approved by the Contractor or required by law.

12.8. No refund is due where inability to use the Service results from Customer devices, networks, credentials, third parties, provider restrictions, Customer breach, or force majeure.

12.9. Activated or used AI Credits, packages, bonuses, referral accruals, discounts, and promotions are non-refundable unless mandatory law requires otherwise.

12.10. A refund request must be emailed to support@oqra.ai with the subject "Refund" and include the Customer, account email, payment details, amount, reason, and supporting documents.

12.11. The Contractor reviews a complete refund request within 10 business days.

12.12. An approved refund is returned through the original payment method where technically possible; timing depends on the bank or payment intermediary.

12.13. If mandatory consumer law applies, this Section operates only to the extent consistent with it, taking account of services delivered, activated periods, used requests and credits, provider and infrastructure costs, and payment fees.

13.1. The Contractor may offer promotions, discounts, promo codes, bonuses, referral accruals, and special terms.

13.2. Program terms may be published separately on the Website, in the User Account, by email, or in other Contractor materials.

13.3. Bonuses, discounts, promo codes, referral accruals, and promotional AI Credits are not money and cannot be exchanged, refunded, or compensated in cash.

13.4. The Contractor may change, suspend, or end a promotion or referral program unless its rules expressly state otherwise.

13.5. The Contractor may cancel benefits and related AI Credits where abuse is detected.

14.1. The Service is provided "as is."

14.2. The Contractor does not warrant that the Service will meet every expectation, be error-free, or produce complete, accurate, current, reproducible, or fit-for-purpose results.

14.3. The Contractor is not liable for Customer decisions, lost profit or revenue, loss of customers or reputation, indirect loss, third-party conduct or failures, algorithm changes, missing brand mentions or citations, incorrect Customer data, or events outside reasonable control.

14.4. The Contractor's liability is limited to proven direct actual loss and may not exceed the amount paid for the most recent paid Billing Period or, in any event, one month of Service, unless mandatory law requires otherwise.

14.5. The Customer is responsible for supplied data, lawful use of brands and materials, compliance with law, authorized users, and credential security.

15.1. The Contractor may change features, interfaces, Plans, limits, AI providers, metric calculations, and other Service elements.

15.2. The Contractor may perform maintenance, updates, fixes, migrations, and other work needed to operate and develop the Service.

15.3. Access may be temporarily restricted for security, abuse prevention, legal compliance, incident response, or infrastructure protection.

15.4. A Plan change that worsens an already paid current period generally applies from the next period unless law or an external third-party restriction requires otherwise.

16.1. This Offer is effective from publication until withdrawn by the Contractor.

16.2. The contract continues from acceptance until the parties perform their obligations, access ends, or the contract is terminated.

16.3. The Contractor may amend this Offer; a new version is effective on publication unless it states another date.

16.4. Continued use after publication constitutes acceptance of the amended Offer.

16.5. A Customer that does not accept an amendment must stop using the Service.

17.1. The parties will seek to resolve disputes through negotiation and a written claim.

17.2. Claims must be sent to support@oqra.ai.

17.3. The response period is 10 business days unless law requires another period.

17.4. Unresolved disputes are heard by the court at the Contractor's place of registration unless mandatory law requires otherwise.

18.1. Individual Entrepreneur Lalabekyan Artur Levonovich.

18.2. Taxpayer Identification Number (INN): 263405929368.

18.3. Primary State Registration Number of Individual Entrepreneur (OGRNIP): 320265100021861.

18.4. Registered address: 105077, Moscow, Srednyaya Pervomayskaya Street, 4, Russian Federation.

18.5. Email: support@oqra.ai.

18.6. Website: https://oqra.ai.